GOVERNMENT has approved a $250 million project by the Postal and Telecommunications Regulatory Authority of Zimbabwe (Potraz) to set up more than 600 towers and base stations in areas that lack mobile connectivity to improve communication across the country, a Cabinet Minister said yesterday.
Information Communication Technology, Postal and Courier Services Minister, Supa Mandiwanzira, said during a tour of TelOne projects in Umzingwane and Gwanda Districts sound communication infrastructure should cover the whole country including rural areas.
TELONE has opened a state-of-the-art client service shop in Bulawayo in a bid to improve customer care and reduce capital expenditure.
This client service shop was opened in compliance with Government’s telecommunications requirements that telecommunications companies should provide real value to their customers.
The modern shop was officially opened last Thursday by the Minister of Information, Communication Technology, Postal and Courier Services, Supa Mandiwanzira, who was represented by his deputy Dr Win Mlambo.
Minister Mandiwanzira said the new shop will see TelOne saving money while offering quality service.
“The Bulawayo Main Client Service shop came about through technology modernisation, which resulted in the miniaturisation of technology leaving huge redundant space in exchanges. “This innovative measure by TelOne to convert redundant space into client centres again shows strategic focus to cut costs while enhancing convenience for customers.
TelOne said the shop becomes a one-stop centre for customers where they will be getting their billings, inquiries, data services, voice services and any the company’s related matters all under one roof.
Government yesterday commissioned a fleet of 12 vehicles worth $500 000 availed by NetOne to service base stations in remote areas and to improve customer care service in such places.
The fleet comprises of six single cab Ford Rangers, four defenders and two Isuzu KB 250 single cabs. Speaking after commissioning the vehicles in Harare yesterday, Information Communication Technology, Postal and Courier Services Minister Supa Mandiwanzira said the vehicles would enable easy accessibility to different parts of the country.
“You have invested in this significant fleet that will help you not only reach to places that are difficult to reach, but obviously with these kind of vehicles you can now access many different terrains,” he said
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